Yes. If you or your benefits provider need to do a boiler test on your account, please contact us to discuss:
Please see our Boiler Testing Policy for more information which we have updated to reflect the new procedures.
What happens if my boiler is found to be faulty? Your boiler will be returned to stock. You will be able to buy the product at a later date.
Who can I contact if I have a question about my boil boiler? If you are unhappy with the Boiler Test procedure, please contact us (details below). If you have specific requirements regarding your boiler, like a faulty water heater, please contact us (details below).
My boiler stopped working. Where can I find out why? We provide a range of customer service telephone numbers so you can get in touch with us regarding a boiler that is faulty.
My boiler is not working. Where can I find out why? We provide a range of customer service telephone numbers so you can get in touch with us regarding a boiler that is faulty.
Who can I hire for my boiler? We hire boiler installers in the UK and all over the world who will perform all of our boiler tests.
How long do test boilers take to deliver? Test boilers will take up to three working days to deliver.
Which boiler test will the customer take? Please fill out our boiler test questionnaire form below.
I am the customer. Do you accept cash or cheque transfers only, or other forms of payment? All payment must be made using a method accepted by your bank.
Do you provide an e-mail address or a phone number? Your boiler owner is required to provide the boiler test results via e-mail within two working days of your order. Please make sure you use the provided e-mail address and phone number provided by your boiler supplier.
If I do not receive instructions after a boiler test, what can I do? We are here to help if you do not receive any instructions in your boiler test email. To check your boiler’s status please check your boiler’s status in your Pipestarts log in page.
I have a faulty boiler and want to sell. Can I do this from a country other than the UK? Can I sell a faulty boiler from a state where I can make an export licence? To sell a faulty boiler from a state where you can make the export licence, you must meet certain minimum export requirements and you can sell a boiler only
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