Do you need tools or woodworking equipment?
No! All woodworking tools will save you time and money. You won’t pay for anything – including the free shipping to your door!
Why do I need to provide a shipping address?
The free shipping to your home will be sent in the U.S. Postal Service box – if not identified using their tracking number and we can’t be sure the shipment will leave from the address provided on your shipping confirmation email.
Will you replace lost or stolen shipping or packaging?
We will replace lost shipping or packaging within 14 days of receipt. The customer will have to provide proof that the item was never stolen or lost in transit. See our Shipping & Handling policies.
How do I track the box?
You can find your item status by logging into the Etsy Store and clicking on the item picture in your Order History (and the item detail below – if applicable). You’ll need to login before clicking the status link. You can track your item by heading over to tracking.etsy.com and clicking the item picture.
Once the item has been shipped you can view tracking details by logging into your Etsy account or by visiting the Tracking Status page.
What if I don’t receive all my shipping options?
Please contact us during checkout as soon as possible and we will do our best to provide you with the free shipping options you requested. If you need a replacement or a replacement and need to contact your local postal service, please fill out the contact form to the right of the shipping options listing. It is very important that you tell us if it is due to a package going missing.
I have questions, I can’t find answers on Etsy?
or drop us a line through our contact page.
I think I’m being ripped off. Can I get my money back?
Unfortunately, this isn’t possible, and the shipping costs are refunded only if your order was marked returned. We do our best to cover shipping costs to your home. We never intentionally mark returns as refunds because we know that is not the purpose of the return. If you believe you were cheated, call us at (877) 543-0059 (Monday – Friday, 7am – 6pm Eastern Time) and we’ll explain our policies. If you’ve been marked a return and need to contact your local postal service, you may do so by calling or emailing us.
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